Order Processing Times and Order Tracking
Please allow 1-3 business days for handling time. Please note handling time may take longer during peak sale periods.
Orders placed before 11:00 a.m. ET are processed the same business day, Monday through Friday. Holiday and Weekend orders are processed the following business day.
You will receive a confirmation email immediately following the placement of your order. You will also receive a shipping confirmation email, which will include a tracking number for your order. These emails are sent automatically.
Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and your credit card will be refunded. Note – refunds may take up to 5 business days to appear in your bank account.
Lost or Stolen Packages
If you have not seen any tracking movement within 5 business days of your shipping confirmation email, please email us at firstname.lastname@example.org we will be happy to look into it for you.
We want to make sure you love your bowtie and will do whatever it takes to make sure you are satisfied with your purchase. If you are unhappy in any way we offer exchanges and returns within 30 days of your purchase date.
Please place a return request through our email email@example.com
If the product shows signs of being worn (wear or tear) we cannot issue a refund. Other restrictions apply.
Bowties or pocket squares are nonrefundable since they are made to order. Custom products ship within 7 business days (includes custom bow ties, pocket squares).